Staff Training, Learning & Development
Advanced Communication in the Workplace
Workplace communication directly impacts productivity, performance, motivation, and workplace culture, as well as customer experience and satisfaction. This advanced communication training helps teams improve both their internal communications and client engagement through proven communication strategies and techniques. Participants will develop deep listening skills, learn techniques for clear and positive messaging, and gain strategies for reducing defensiveness and resistance. This course benefits teams in sectors where strong communication is key to success, including customer service, education, health and social care, and corporate environments.
How can we help you?
If your organisation is interested in helping people in the communities you work with to change their behaviours, then our training is for you.
Conversational Skills Training
Enhance your team's ability to have effective, impactful conversations with colleagues, customers and communities. Our training will equip staff to deliver better advice and brief interventions on any issue.
Behaviour Change & Social Marketing Training
Using marketing tactics to create social value through delivering successful behaviour change and social marketing projects
Why choose us?
Our team of dedicated trainers draw from a wealth of experience, having run a range of courses for thousands of participants. We've trained staff from Local Authorities, Health Boards, Registered Charities, Health & Social Care Partnerships and NHS organisations, amongst many others.
SMG Learning doesn't sell 'off the shelf' products. We work with you to design and deliver training tailored to your requirements, organisation, size, and budget. We can also help with training communications, recruitment, booking administration, venue management and evaluation.
We continually update training content. Working to evidence-based best practice and guidance ensures training is relevant, effective, and aligned with current best practices. This leads to more impactful learning, better employee engagement, and improved organisational performance.
SMG Learning’s rounded package of training includes evaluation through pre and post course questionnaires, ensuring that we achieve the aims of the training. We also offer further evaluation of the wider impact that our courses can have on your staff and clients.