Staff Training, Learning & Development
Making Every Contact Count (MECC)
Making Every Contact Count (MECC) training gives frontline staff and volunteers the skills to turn everyday conversations into impactful health and wellbeing discussions. Participants learn how to effectively carry out brief interventions through engaging somebody in conversation, encouraging small lifestyle changes, and signposting them towards relevant services and resources. Ideal for any team members in public-facing roles, our training provides the practical skills and resources needed to Make Every Contact Count.
How can we help you?
If your organisation is interested in helping people in the communities you work with to change their behaviours, then our training is for you.
Conversational Skills Training
Enhance your team's ability to have effective, impactful conversations with colleagues, customers and communities. Our training will equip staff to deliver better advice and brief interventions on any issue.
Behaviour Change & Social Marketing Training
Using marketing tactics to create social value through delivering successful behaviour change and social marketing projects
Why choose us?
Our team of dedicated trainers draw from a wealth of experience, having run a range of courses for thousands of participants. We've trained staff from Local Authorities, Health Boards, Registered Charities, Health & Social Care Partnerships and NHS organisations, amongst many others.
SMG Learning doesn't sell 'off the shelf' products. We work with you to design and deliver training tailored to your requirements, organisation, size, and budget. We can also help with training communications, recruitment, booking administration, venue management and evaluation.
We continually update our course content based on current guidance and relevant best practice. Doing this ensures that our training supports broad policy strategic commitments, as well as your organisation’s individual requirements.
SMG’s rounded package of training includes evaluation through pre and post course questionnaires, ensuring that we achieve the aims of the training. We also offer further evaluation of the wider impact that our courses can have on your staff and clients.