Enhance your team's ability to have effective, impactful conversations with colleagues, customers and communities. Our training will equip staff to deliver better advice and brief interventions on any issue.
Making Every Contact Count (MECC) training gives frontline staff and volunteers the skills to turn everyday conversations into impactful health and wellbeing discussions. Participants learn how to effectively carry out brief interventions through engaging somebody in conversation, encouraging small lifestyle changes, and signposting them towards relevant services and resources. Ideal for any team members in public-facing roles, our training provides the practical skills and resources needed to Make Every Contact Count.
Motivational Interviewing (MI) training equips professionals with the skills to facilitate structured conversations that can support somebody to change their behaviour. Participants learn to engage somebody effectively, address barriers, and strengthen motivation towards change. The training includes real-world case studies, opportunities to practice key skills, and a framework for guiding conversations. Ideal for team members with the opportunity to help somebody make positive changes, this course provides the practical tools to support people in making sustainable changes to their behaviour.
Conflict is inevitable, but how you handle it makes all the difference. Our conflict resolution training equips staff with the skills to manage conflict effectively, reduce misunderstandings, and confidently navigate difficult conversations. Participants will learn techniques to de-escalate tensions, express concerns respectfully, and resolve conflict in a way that accommodates all parties. This focus provides practical strategies to staff members whose role may require them to communicate with confidence in heated situations.
Workplace communication directly impacts productivity, performance, motivation, and workplace culture, as well as customer experience and satisfaction. This advanced communication training helps teams improve both their internal communications and client engagement through proven communication strategies and techniques. Participants will develop deep listening skills, learn techniques for clear and positive messaging, and gain strategies for reducing defensiveness and resistance. This course benefits teams in sectors where strong communication is key to success, including customer service, education, health and social care, and corporate environments.
Health literacy levels in the UK are very low. 43% of adults struggle to understand written health information, with 61% struggling if it contains both words and numbers. This training provides techniques for staff to use in both verbal consultations and written communication to improve a patient or service user’s comprehension of health information. This can enhance patient outcomes, medication adherence, and reduce patient return rates. The course will be tailored to, and include a review of, participants’ own materials.
Using marketing tactics to create social value through delivering successful behaviour change and social marketing projects
An overview of the basic principles of social marketing, how it can inspire behaviour change, the process of developing and delivering initiatives using this approach.
A practical course designed for practitioners responsible for initiating, developing and implementing behaviour change projects.
A course for staff that are looking to track the impact of their interventions, participants are equipped with a rounded understanding of the importance and purpose of evaluation, introducing them to practical tools and resources.