These techniques lead to improved health outcomes, increased engagement with services, and a greater sense of empowerment for individuals.
By providing structured, evidence-based support, brief interventions help people make meaningful lifestyle changes, improving long-term health, wellbeing, and overall quality of life. Investing in conversational skills training is a cost-effective strategy that delivers lasting benefits.
Our training includes a range of evidence-based approaches such as Making Every Contact Count (MECC) and Motivational Interviewing (MI). Participants will learn how to deliver brief interventions and guide conversations that inspire action, helping to make each contact a health improvement opportunity.
Our RSPH-accredited conversational skills training courses are designed to improve staff confidence and communication skills, ensuring they can engage meaningfully with local citizens during everyday interactions.
Training can focus on general health and wellbeing or be tailored to address specific priority issues, including:
Explore our courses below or contact us today to discuss your organisation’s training and development needs.
Making Every Contact Count (MECC) training gives frontline staff and volunteers the skills to turn everyday conversations into impactful health and wellbeing discussions. Participants learn how to effectively carry out brief interventions through engaging somebody in conversation, encouraging small lifestyle changes, and signposting them towards relevant services and resources. Ideal for any team members in public-facing roles, our training provides the practical skills and resources needed to Make Every Contact Count.
Motivational Interviewing (MI) training equips professionals with the skills to facilitate structured conversations that can support somebody to change their behaviour. Participants learn to engage somebody effectively, address barriers, and strengthen motivation towards change. The training includes real-world case studies, opportunities to practice key skills, and a framework for guiding conversations. Ideal for team members with the opportunity to help somebody make positive changes, this course provides the practical tools to support people in making sustainable changes to their behaviour.
Conflict is inevitable, but how you handle it makes all the difference. Our conflict resolution training equips staff with the skills to manage conflict effectively, reduce misunderstandings, and confidently navigate difficult conversations. Participants will learn techniques to de-escalate tensions, express concerns respectfully, and resolve conflict in a way that accommodates all parties. This focus provides practical strategies to staff members whose role may require them to communicate with confidence in heated situations.
Workplace communication directly impacts productivity, performance, motivation, and workplace culture, as well as customer experience and satisfaction. This advanced communication training helps teams improve both their internal communications and client engagement through proven communication strategies and techniques. Participants will develop deep listening skills, learn techniques for clear and positive messaging, and gain strategies for reducing defensiveness and resistance. This course benefits teams in sectors where strong communication is key to success, including customer service, education, health and social care, and corporate environments.