These techniques lead to improved health outcomes, increased engagement with services, and a greater sense of empowerment for individuals.
By providing structured, evidence-based support, brief interventions help people make meaningful lifestyle changes, improving long-term health, wellbeing, and overall quality of life. Investing in conversational skills training is a cost-effective strategy that delivers lasting benefits.
Our training includes a range of evidence-based approaches such as Making Every Contact Count (MECC) and Motivational Interviewing (MI). Participants will learn how to deliver brief interventions and guide conversations that inspire action, helping to make each contact a health improvement opportunity.
Our RSPH-accredited conversational skills training courses are designed to improve staff confidence and communication skills, ensuring they can engage meaningfully with local citizens during everyday interactions.
Training can focus on general health and wellbeing or be tailored to address specific priority issues, including:
Explore our courses below or contact us today to discuss your organisation’s training and development needs.
Making Every Contact Count (MECC) is a practical tool designed to turn everyday conversations into meaningful discussions about health and wellbeing. Widely accepted across the UK, MECC aims to improve population health by empowering staff and volunteers with the skills to guide individuals towards healthier choices by using brief interventions, sharing key health messages, and signposting individuals to appropriate support services.
Our Motivational Interviewing course introduces key principles and behaviour change tools to equip frontline staff with the skills to support individuals in addressing unhealthy behaviours. This workforce training successfully improves client outcomes through supporting staff to deliver effective behaviour change interventions.
Using brief intervention and motivational interviewing techniques to effectively communicate with people about vaccinations and immunisations. Participants learn to understand someone’s reasons for not taking a vaccine and how to employ conversational techniques that could motivate them to engage with vaccination programmes.